Protecting Consumers from Health Insurance Marketing and Sales Abuses

This presentation, dated December 3, 2020, discusses the serious issue of health insurance marketing and sales abuses, especially during the pandemic. It includes findings from a secret shopping exercise, detailing misrepresentations, high-pressure sales tactics, and deceptive marketing practices. Recommendations include expanding state regulations, enhancing transparency, and strengthening pre-existing condition protections to better protect consumers from misleading and harmful practices.